Terms of Use

Please read the terms of use carefully before using this site.

By using the site, you agree to be bound by the following terms and conditions.
In these terms and conditions, “Buyer” or “You” refers to any individual or corporation that has placed an order on this site. “Seller” (collectively, “We”, “Our” or “Us”) refers to ALMEKIA HOLDINGS PTE LTD. “Product” refers to any product for sale on the site.

1. Use of Materials
You may not reproduce or republish content from this site without prior written permission of ALMEKIA HOLDINGS PTE LTD. The information on our site or information supplied by our employee is not meant to substitute any advice provided by your doctor or healthcare professional. Information on the site should not be used to replace any prescriptions of medications or used for diagnosis of any health conditions. You should consult your doctor about interactions between our product and any prescribed products you are using or medical conditions that you have.

2. Modifications
ALMEKIA HOLDINGS PTE LTD is entitled to change the content on this site at any time at its sole discretion.

3. Data Protection
Any orders placed constitutes your agreement to our Privacy Policy and authorisation for us to use the information provided by you for order processing and delivery purposes. Please see our Privacy Policy regarding information you supply when you use this site.

4. Payment
All payments are subject to the approval of financial institutions. ALMEKIA HOLDINGS PTE LTD will not be liable if financial institutions refuse to accept the buyer’s payment mode.

5. Shipping and Delivery

5.1. Orders will be considered fulfilled upon delivery of the items to the carrier. In the unlikely event that an order is missing or damaged in transit, the issue will be directed to the carrier. For damages, please provide a photograph and description of the damage, as well as a photograph of the delivery slip to us.

5.2. In the event that you would like to change your delivery address after an order has been placed, please write an email to ask@veritasskin.com or send us a message at +65 8129 9789 to inform us of the change. We are only able to do so if the order has not yet been shipped by the carrier.

6. Customs
For all orders outside of Singapore, it is the responsibility of the buyer to ensure that the item can be lawfully imported into the country before placing an order. If the item is returned to the seller by overseas customs, the purchase will be refunded to the buyer after deduction of the shipping charges and any other fees charged to us by the overseas customs.

7. Duties and Taxes
Duties and taxes vary from country to country and are not reflected in our shipping fees. Any custom fees or import duties incurred will be borne by the buyer.

8. Order confirmation
All orders placed through the site are subject to our acceptance. Orders are only confirmed upon the issuance of an order confirmation email from us to the buyer. All products on the site are subject to availability. In the event that a product becomes unavailable after you have confirmed your order, you will be notified via email. In the event that we are unable to get in touch with you and a payment has been made, the order will be taken as cancelled and a full refund will be processed.

9. Refunds and Exchanges
We offer refunds and exchanges for orders within 30 days of the receipt of order subject to the below conditions:

9.1. The buyer is responsible for initiating a refund or exchange by writing in to ask@veritasskin.com within the 30-day allowed period and return the product to the address provided by us. Upon receipt of the returned product, a full refund will be processed back to the same payment method used by the buyer. If an exchange is initiated, a new product will be shipped to the buyer.

9.2. The buyer is entitled to a refund or exchange if the product arrived in a damaged condition. Please do not dispose of any of the damaged items as ALMEKIA HOLDINGS may arrange to collect the product.

9.3 The buyer is entitled to a refund if an order has not been received.

9.4. The buyer is entitled to a return or refund or if an incorrect product has been delivered by ALMEKIA HOLDINGS PTE LTD. The buyer may inform us by providing a photograph of the incorrect product received, a photo of the delivery slip.